NZSG Terms of Trade

(Approved 13/05/2021)

The New Zealand Society of Genealogists (hereafter referred to as ‘NZSG’) provides a range of products and services - including CDs, DVDs, books, and printed material and education courses related to genealogy. 


Prices and Payment

All prices are as advertised in the Society's magazine or on the website but may be subject to change. All prices include GST. P&P charges are additional. Payment must be received in advance of delivery.


Purchase of Products

All prices displayed are in New Zealand Dollars (NZD).

When you place an order on this website, NZSG will email you an acknowledgement. NZSG’s acceptance of an order does not take place until the order is despatched. 

Where possible, your order will be shipped in one consignment. However, NZSG may send your order in multiple shipments.

NZSG may, in its entire and unfettered discretion, refuse an order. Refusal may, for example, result from:

  • the product ordered being unavailable, or
  • fraudulent activity flags being activated, or
  • the identification of an error within the product information, including price or promotion.

Please note that stock levels online are indicative only.


Delivery Information

NZSG aims to despatch orders within 2-3 working days of receipt of payment. All orders are handled by the NZ Post network.  

All materials posted overseas comply with NZ Post terms and conditions of trade. 

Please note that delivery times are NZSG’s best estimate and are given in good faith but are not to be treated as a condition of the sale. No claim shall be made by a purchaser on account of late delivery however caused. Late delivery shall not constitute a breach of this contract by NZSG, and the purchaser shall not be entitled to cancel the contract because of late delivery.


Educational Courses

Registration is essential (form available in magazine and on the website) and can be by post or online through the website's shop. A separate registration is required for each course.


Returns Policy & Refunds

NZSG is bound by the Consumer Guarantees Act 1993.  All goods are as advertised and supplied in new condition unless otherwise stated. If the goods are faulty please contact the Society’s office. 

Please note the Society does not otherwise provide a refund. Liability is limited to the cost of the goods. In the event of the registrant cancelling up to 48 hours before an educational course starts, a credit of the course cost will be held in their name. In the event of an educational course being cancelled, registrants will be advised as soon as practicable and offered a later date for the same course, another course of comparable value or a full refund.