NZSG Terms of Trade

The New Zealand Society of Genealogists (herewith referred to as the NZSG) provides goods - CD's,  DVD's,  Books,  USB Flashdrives and Printed Material,  Services and education courses related to genealogy.

Price and Payment

All prices are as advertised in the society's magazine or on the web site but may be subject to change. All prices include GST and unless otherwise stated include postal charges. All goods and services must be paid for before despatch. 

Delivery Information

We aim to despatch your order within 2 to 3 working days of receipt of payment.   

All orders are handled by the NZ Post network.  

All materials posted overseas comply with NZ Post terms and conditions of trade. 

Please note that delivery times  are our best estimate and are given in good faith but are not to be treated as a condition of the sale.  No claim shall be made by you on account of late delivery however caused.  Late delivery shall not constitute a breach of this contract by us, and you shall not be entitled to cancel the contract because of late delivery.

Educational Courses

Registration is essential (form available in magazine and on web site) and can be by post or online through the web site's shop. A separate registration is required for each course.

Returns Policy & Refunds

When you buy from NZSG you buy with confidence. We stand behind the products we sell and have one of the fairest returns policies in the market.

a) Goods & Services
The NZSG is bound by the Consumer Guarantees Act 1993.  All goods are as advertised and supplied in new condition unless otherwise stated. If the goods do not fulfil the description or are faulty please contact the office. Please note the Society does not otherwise provide a refund. Liability is limited to the cost of the goods. 
Email  accounts or phone 09 570 4248 extension 3.

b) Educational Courses
In the event of the registrant cancelling up to 48 hours before the course starts, a credit of the course cost will be held in their name. 
In the event of an Educational Course being cancelled, registrants will be advised as soon as practicable and offered a later date for the same course, another course of comparable value or a full refund. 

Purchase of products

All prices displayed are in New Zealand Dollars (NZD)

When you place an order on this website, NZSG will email you an acknowledgement. NZSG’s acceptance of an order does not take place until the order is despatched. 

Where possible your order will be shipped in one consignment.  However NZSG may send your order in multiple shipments.

NZSG may, in its entire and unfettered discretion, refuse an order. Refusal may, for example, result from:

• The product ordered being unavailable, or

• Fraudulent activity flags being activated, or

• The identification of an error within the product information, including price or promotion.

Please note that stock levels online are indicative only.